Breaking new floor in video conferencing, Zoom’s AI companion made waves when it launched in September 2023, gifting hundreds of thousands of customers with automated assembly administration and generative help. Zoom unveiled its latest updates this week, together with superior agentic AI Companion capabilities.
Zoom’s new agentic AI tools shall be seamlessly built-in throughout its platform, enhancing Zoom Conferences, Staff Chat, Docs and Whiteboards with clever options. Designed to help your whole workday, these agentic AI capabilities are anticipated to autonomously handle duties as soon as skilled to know your workflow.
New agentic abilities embrace managing calendars for environment friendly scheduling, producing clips for content material creation and helping in writing for doc drafting.
One of many standout options within the upcoming replace is the agentic AI’s new abstract device, designed to scale back the necessity for intensive note-taking and prolonged post-meeting debriefs. The software program’s superior AI voice recorder will hearken to conferences, offering summaries, transcriptions and key insights. Coming in Might, the brand new Reside Notes characteristic will ship these capabilities in actual time, serving to you keep aligned with the dialogue. Consider it as a reside guidelines that tracks what’s been lined and what nonetheless must be addressed.
New $12/month Customized AI Companion brings digital avatars to Zoom
The platform can be rolling out its $12/month Customized AI Companion add-on in April. With it comes entry to Zoom’s customized avatar characteristic—a digital model of you that may ship messages and updates to your crew.
“AI Companion is evolving from a private assistant to being actually agentic, which alerts a serious leap ahead in how AI can improve productiveness and collaboration at work,” says Smita Hashim, chief product officer at Zoom.
“We’ve targeted on investing in AI know-how lengthy earlier than the rise of ChatGPT. We knew our clients may expertise unparalleled productiveness from an AI resolution constructed instantly into the Zoom platform,” she added on the Zoom blog.
Zoom’s AI brokers might help ship on the spot customer support help
Zoom can even combine its agentic AI know-how into its enterprise providers with a brand new AI agent that particularly enhances buyer help duties. This device gives empathetic interactions and tackles extra than simply routine questions. Zoom says the AI can function with out human intervention, but when intervention is required, the agent can seamlessly switch the case to a human consultant.
This agentic AI characteristic isn’t only for companies and is designed to help shoppers simply as a lot. By offering on-demand, real-time help, the AI can shortly resolve minor points, saving you from ready on telephone strains or chasing down a consultant. The digital agent can function in each audio and video chats and with AI-intent routing, the platform will present the most effective agent for each particular inquiry.
Agentic AI is just not distinctive to Zoom, as many tech firms are leveraging its potential. Microsoft Teams now features Copilot agents, AI assistants that handle duties and function autonomously. Google Workspace integrates AI-driven instruments like real-time content material ideas and auto-generated e mail drafts. Slack too has launched comparable AI options—brokers can arrange channels, have interaction in conversations and supply recommendation aligned along with your skilled targets.
Simply this month, Reuters revealed that Amazon was contemplating a serious push into agentic AI, with plans to determine a devoted implementation group. Reuters reported the brand new group shall be led by AWS government Swami Sivasubramanian, in keeping with an e mail from AWS CEO Matt Garman. “Agentic AI has the potential to be the subsequent multi-billion enterprise for AWS,” Garman wrote.
Zoom’s newest AI Companion options can be found at no further price for many Office customers. Designed to adapt and enhance over time, the AI turns into extra intuitive the extra you employ it—streamlining duties, enhancing collaboration and boosting productiveness. However that’s not all. Zoom has huge plans forward, with highly effective new instruments being rolled out for clinicians, frontline staff and make contact with middle groups, making certain its AI continues to evolve to fulfill the calls for of each business.
Picture by Kateryna Onyshchuk/Shutterstock
